View All Groups. Instructure Live. Join or host a live event in the Community. Learn about upcoming conferences or watch recordings from past events. Upcoming Event:. November 23, Canvas Klatch - Nov. Featured Partners. Amazon Web Services. Partners View All Partners. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for.
Did you mean:. How do I download a single file as a student? You can download a single file from your user, group, and course file storage area. Download File. Open File. Your file will download to your desktop. Open the appropriate folder to view the file. Note : The file may be saved to the Downloads folder on your computer. Check to see that you are using a supported browser version. Whether you are using Firefox or another type of browser, please note that you should always use a version of a browser that Canvas supports to avoid issues affecting older versions.
Please consult this list to see the browser versions Canvas currently supports:. Here are instructions for how to clear a cache on a PC:. Open the browser and log into Canvas at canvas. Then, drag your mouse over the Courses tab and select the course containing the affected file. Click on Files and then delete the file presenting issue by following these instructions:.
After you save the changes, please check to see if the file previews correctly. If it does not, please email us at canvas pobox. We have learned about a new Firefox bug affecting SpeedGrader. When a Teacher, TA, or Grader uses the margin commenting feature for annotations in SpeedGrader with Firefox, they must click outside of the comment bubble on another area of the document in order for the comment to be saved.
This has led to several cases where final comments are not being saved when the user navigates to the next student submission. Also, please note that if you leave SpeedGrader open for a submission for a long time, you can also lose comments, even when working in supported browsers.
Rather, it is the intended behavior of SpeedGrader when it has been open for a submission for an extended period of time. SpeedGrader has a session timeout of 60 minutes.
After 50 minutes have passed a pop-up warning appears with instructions on how to restart your session to ensure additional edits are saved. Failing to restart your session may result in lost annotations so we recommend adhering to the warning to ensure all feedback is saved. To avoid this issue, students should add text to their video-comment submission for peer reviews e. Canvas does not support TIFF files. Any additional changes made in this period are not saved. If you intend to stay in-touch with students from a course after the term ends, we recommend asking if they would like to exchange email addresses.
Users do not receive email notifications for actions taken in courses in future terms. For example, if you are a student in a course that is set up in Canvas for Fall , and it is currently Summer , you will not receive email notifications if your instructor takes an action e. This issue occurs even for courses that are currently active but are technically associated with a future term e. Users do receive push notifications for these type of actions, however.
Our vendor is working on a solution for this issue, and any updates on it will be posted here. When you click on the Quiz Statistics link for a quiz that exceeds these maximum values for questions or attempts, the following message appears:. You can then upload the file to Excel, Google Sheets, or another spreadsheet and view the data in a much more user-friendly format. Clearing your cache on a PC. Clearing your cache on a Mac. Since this issue only affects users who have access to a Canvas instance, anyone outside the University of Pennsylvania who is not associated with a Canvas instance should not experience this issue.
If a public version of a Canvas site is accessed by someone at another institution that has a Canvas instance, they should follow either of the above suggestions to avoid seeing the time-out message and log-in prompt. Users have reported experiencing an intermittent issue affecting ungraded surveys added to modules.
When this issue occurs, a point-value e.
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