Diagnose and Fix : Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.
Print Anywhere : Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access. Shortcuts : Create one-touch Shortcuts formerly Smart Tasks to quickly complete repetitive tasks such as emailing, printing, and saving scans. Mobile Fax : Securely send documents to a fax machine or fax-capable printer. A compatible mobile device or computer running the following operating system versions:. For macOS An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.
You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer. Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail. Poor network connection : Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved.
Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. Printer is off or in sleep mode : Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready. Check the printer connection status : Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device.
If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network. Reconnect the printer to the network : Place the printer within range of the Wi-Fi router signal, and then connect it to the network. Printers with a touchscreen control panel: Open the Setup , Network , or Wireless settings menu, select Wireless Setup Wizard , and then follow the instructions to select the network name and enter the password.
Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. The printer wireless light stops flashing when the connection completes. Within two minutes, press and hold the WPS button on the router until the connection process begins.
The blue bar stops flashing when the connection completes. Restart devices : Restart the printer and the computer or mobile device to clear possible error conditions. Print a Wireless Test Report : Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Most wireless-capable printers manufactured in and later are supported by the HP Smart app. To find out if your printer is compatible, go to Mobile printing solutions for HP printers.
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Sign me up Stay informed about special deals, the latest products, events, and more from Microsoft Store. Sign up. Thank you! If your computer is currently functioning you can find the serial number by using a simple keyboard command. Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
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